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    • COMMON QUESTIONS
    TELEPHONE  UNIT
    LIFESKILLS PERFORMANCE OBJECTIVES
    LEVEL: 300

    TELEPHONE UNIT GOAL

    Students will demonstrate their ability to use level appropriate language skills to obtain and convey information using available telephone technology.

    TELEPHONE LIFESKILLS PERFORMANCE OBJECTIVES (Summary):

    1.   Set class learning goals.
    2.   Report information from recorded telephone messages.
    3.   Take and leave messages.
    4.   Call utility company to make a request.
    5.   Given telephone bill, identify important information.
    6.   Locate phone numbers of interest to self and classmates.

    Level 300 Telephone Unit Resource Page

     
    LIFESKILLS PERFORMANCE OBJECTIVES 

    FUNCTIONS AND SAMPLE LANGUAGE

    		 RESOURCES 
    See Resources
    -See Best of the Web: Telephone

    INTEGRATION
    1. Set class learning goals, i.e. lifeskills objectives to be covered in this unit.  Express Need:
    I need to study ... because...
    I need to call... because    		 See Needs Assessment under Instructional Planning on the side bar for suggested activities.

    Brainstorm places students call now and places they need to call.

    Students prioritize unit objectives

    Write From the Start, p. 20-21
    A Conversation Book 2, p. 17

    Telephone Fears
    Telephone Skills: Find Your Partner

    		 Structures:
    Simple present
    because

    Cross-culture:
    Telephone usage in native country
    2. Report information from recorded telephone messages, including multiple-step automated instructions (phone trees). Report instructions:  "If you want...press 1.  If you need assistance, stay on the  line.

    Report info: 
    time, location, price:
    The movie begins at 7:30,  They said the train would arrive at ...
    The address for the clinic is..."

    		 Basic Telephone Training, p. 12-13, 18, 24

    Telephone Recordings

    		 Structures:
    reported speech, conditionals, imperatives
     

    Extension: Write instructions.
     
    3. Take and leave messages in person and on answering machines or voicemail. Ask someone to do something: 
    May I please leave a message?
    Please tell her to call me/that I  called.

    Offer assistance:
    Can I take a message?

    Make/respond to request: clarification:  Excuse me?  Can you repeat that?
     

     

    		 Lifelines 3, unit 12
    Great Ideas, unit 5 Writing It Down, p. 28-33
    Write From the Start, p. 44-45
    Basic Telephone Training, p. 4-6, 12-13, 42-72

    student generated dialogues
    teletrainer 

    Lessons and activities:
    Spelling names and addresses
    Leaving a message

    Listening:
    Is your dad home?
    Telephone Conversations
    Answering Machine

    		 Structures:
    may, can
    imperatives

    Extension: 
    Discuss telephone etiquette
    Record a message for an answering machine, e.g. "Hi. This is Bill.
    Please leave your name, telephone number, and a brief message after the beep".
     
    4. Call utility company to make a request (e.g. service, repair, installation or correction to a bill) Express complaint:  There is a mistake on my bill. What should I do?  There is a long distance call to  Alaska on my phone bill.  I didn't  make the call.

    Request assistance:
    Could you send someone to look at my phone? It is not working.
    Could you send someone to install a new phone line?

    		 Student-generated dialogs

    teletrainer 

    Listening:
    May I Help You?

    		 Structures:
    There is/ there are
    Wh- questions
    Simple past

    Extension:
    Consumer rights
    5. Given telephone bill, identify total of bill, number of calls, etc. Sample language:

    billing date
    account number
    account holder
    monthly charges
    due date

    abbreviations = am, pm, incl., d (day), n (night)

    		 Real Life English 3, p. 18-19

    REEP Activity (300): Reading A Phone Bill

    Sample phone bill

    phone bills (local, long distance, cell)

    		 Structures:
     

    Extension:
    Methods of payment, budgeting
    6. Locate phone numbers of interest to self and classmates, in phone books and on the Internet Seek/report information:
    What is the number for...?
    It's     		 Real Life English 3, p. 23-34
    It's Time to Talk, p. 84
    Stand Out 2, p. 90-91

    Phone Directories on the Web
    Superpages.com
    WhitePages.com

    Northern Virginia Yellow Pages
    Arlington Yellow Pages

    		 Extension: Make a phone directory of numbers of interest to students.

    With the web resources, work on addresses and giving directions to the phone numbers that students locate.

     

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