In some situations, you may need to reset the GlobalProtect Gateway to address connectivity issues. Use the following steps to change the GlobalProtect Gateway. You might need to repeat the process a couple of times to get a stable connection.

1) Click the GlobalProtect icon 2) Select a different gateway from the available gateways from the drop-down list.
If you don’t see a list of gateways, or to refresh the list at any time, complete the following three steps and then repeat the first two steps.
a) Click the GlobalProtect icon in the toolbar b) Click the three bars in the upper right-hand corner and select Refresh Connection
c) Click Ok